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Q How can l become one of the BCD MACHINERY agents in my country?
A BCD MACHINERY warmly welcomes all teams interested in cooperation. We will provide comprehensive support to help you expand your market. If you are interested, please send an email to sales@bcd-machinery.com, and we will discuss further details with you.
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Q What payment methods do you accept to complete the transaction?
A L/C, T/T,WEST UNION,ALIBABA PAY
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Q How can l get the machine operation manuals?
A You may download directly from the BCD MACHINERY official website, or contact our customer service team for assistance.
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Q How is about the quality of BCD MACHINERY machine?
A BCD MACHINERY products have obtained CE, ISO, and SGS certifications. Moreover, every unit undergoes multiple rounds of strict inspection before leaving the factory, and only qualified products are shipped.
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Q What is the warranty about BCD MACHINERY machine?
A BCD MACHINERY offers after-sales warranty services for its products: standard 1 year warranty applies to all models, while 2 years warranty is provided for select machines.
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Q Do you accept regional agents or distributors?
A Yes, we are actively looking for qualified regional agents and distributors worldwide to establish long-term and stable cooperative relations. We have preferential agent policies and comprehensive support to help agents and distributors open the local market.
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Q Do you supply original spare parts?
A Yes, We maintain a sufficient stock of spare parts for your timely replacement.
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Q What is your after-sales service policy?
A Whole Life Free On-line Service, 7*24 Hours Reponse, Immediate and Professional Installation & Training Service, 5 Years Warranty, Sufficient Spare Parts for 2 Years.
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Q Do you provide on-site installation, commissioning and operator training?
A We will provide long-term remote technical support, and if you have any questions about operation or commissioning, we will respond quickly and provide solutions.
We send professional engineers to your site to install and commission the machinery if you need contact us.
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Q Which shipping methods do you support?
A We mainly support sea freight and land transportation, and can choose the most suitable transportation method according to your needs and budget.
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Q How do you package the machinery to ensure it is not damaged during transportation?
A We adopt standard export packaging,wrap the whole machine with waterproof and moisture-proof film.In addition, we will mark "fragile", "waterproof", "handle with care" and other signs on the packaging case to remind the logistics company to pay attention to protection. For large-scale complete production lines, we will carry out segmented packaging according to the size and weight of the equipment, and mark the assembly number to facilitate on-site installation.
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Q Can we visit your factory to inspect and test the machinery before placing an order?
A Absolutely welcome! We highly encourage customers to visit our factory for on-site inspection and machine testing. You can contact our sales team to make an appointment in advance.
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Q Will production lead time be delayed?
A We have a professional production team and a complete supply chain, which can strictly follow the agreed lead time to arrange production. In case of force majeure (such as natural disasters, international logistics disruptions, etc.) that may cause delays, we will inform you in advance and negotiate solutions together (such as adjusting the delivery time, compensating reasonable losses, etc.) to ensure that your interests are not affected.
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Q What is the payment process?
A The standard payment process is:
1. After both parties confirm the quotation and sign the formal contract, you need to pay 30%-50% of the total amount as a deposit to start production;
2. After the production is completed and the inspection is qualified, we will send you the test video ;
3. You pay the balance (50%-70%) after confirming that the equipment meets the requirements;
4. We arrange shipment immediately after receiving the balance and send you the shipping documents. We will provide official proforma invoice (PI), contract and other documents to ensure the safety and standardization of the payment process.
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Q What payment terms do you accept?
A We mainly accept T/T (Telegraphic Transfer) and L/C (Letter of Credit), and other payment terms can be negotiated according to the order amount and cooperation cycle.
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Q How can I get accurate quotation for mattress machinery?
A Please provide us with the following information: 1. The type and model of the machinery you need (such as single machine or complete production line); 2. Expected production capacity; 3. Destination port; 4. Special requirements (such as customization, color, logo, etc.). After we receive your information, our sales team will combine the market price, production cost and your needs to provide you with a detailed and accurate quotation within 24 hours.
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Q What is the customization process?
A First, you need to provide detailed requirements (including workshop size, expected production capacity, mattress structure, special process requirements, etc.);
Second, our technical team will conduct professional analysis and design customized solution for you, including equipment layout, model matching, technical parameters, and provide detailed quotation and design drawing;
Third, after you confirm the solution and sign the contract, we will start production, and regularly send production progress updates to you;
Finally, after the completion of production, we will conduct customized test runs according to your requirements, and deliver the goods after passing the inspection.
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Q Can you provide non-standard customized machinery?
A Yes, we have rich experience in non-standard customization and can provide customized design and production according to your specific needs. The customization process is efficient.
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Q Do your machines have relevant international certification?
A Yes, all our main mattress machinery has passed CE, ISO 9001 quality management system certification, and meets the safety and quality standards of the European Union, North America and other major international markets.
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Q What are the applicable mattress categories?
A Our machinery is widely applicable to all common B2B mattress production scenarios, including spring mattresses, foam mattresses, latex mattresses, hybrid mattresses, and even customized mattresses (such as thickened, thin, or special-size mattresses). Whether you are a small workshop or a large-scale factory, we have corresponding models to match your production needs.
